Q1:I am a novice foreign trade, how to finish an order? A1:First of all, you can contact us by email Our professional staff will give you answer any questions, or,you can direct online order according to their own requirements. Q2:What's the order process? A2: Submit design(you) > submit quotation(me) > confirm to order and pay mould cost (you) > production (me) > Approval (you) > full payment or a half payment(you) > Production + Shipping after full payment (me) Q3: Can I get a product sample? A3: Yes, of course. We will make sample after you paid setup cost. And we will take picture for your check. If you need physical sample, we will send you by freight collect. Q4: I'd like to know the specific delivery process. A4: We will provide you tracking number at the time of shipping. It could be following on internet. Q5: Can you make glitter, glow, epoxy items? A5: Yes, we can. Q6: I need some very urgent, how fast you can produce it? A6: For most items, it will need only 4-7 days when in a rush. Depending on your item, we will check schedule and get a fastest production time for you. Q7: I received, but it’s wrong, how could I do? A7-1: If you provide wrong info and confirmed wrong artwork or production plan, then sorry you will afford to re-make them. A7-2: If we made products wrong with our artwork or production plan, we'll re- make for you freely.